Introduction

We are always as accommodating as possible to assist our clients; however, due to our treatments' high volume and popularity, we have felt the need to introduce a formal Deposit and Cancellation Policy.

We respect that your time is valuable, and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, we cannot re-use that time for other clients.

We understand that occasionally, a short-notice cancellation may be unavoidable, and we will try if it is possible to reschedule your appointment without causing an issue for our clinic operations. However, because re-booking an appointment slot within 72 hours is often difficult, we have decided to institute a 72-hour cancellation policy.

A deposit will now be taken when booking any treatment. This will be deducted from your bill for the relevant treatment. Deposits for consultations will be refunded if no treatment is required or able due to medical grounds.

If you do not attend your appointment, you will be required to pay for the treatment in full, and if you try to re-book, you will be expected to pay for the treatment before your appointment is accepted.

Deposits

Deposits can be paid via bank transfer, or alternatively, we can text/email a link that allows you to pay using the card. 

Please be aware we cannot confirm your appointment until a deposit has been received, and your slot will be reserved for 24 hours before being offered to the next customer after that time.

We guarantee that where notification to cancel appointments is given, with more than 48 hours notice, deposits will be refunded or offset against any future treatment required.

Where late cancellations are notified (including failing to attend without notification) with less than 48 hours notice, we will retain your deposit or deduct a treatment from a course of prepaid treatments.

To help our clients minimise the chance of losing their deposit or treatments from their courses, we send out text reminders a minimum of 48 hours before appointments. However, this may not always be possible due to circumstances beyond our control, and clients should, therefore, not rely on a text reminder.

Notifying the Clinic

How to notify the clinic about cancelling an appointment:

Notification is always best given by telephoning the clinic at 07597202293 or if there are difficulties with you doing so, then by email at emeraldaesthetics0@gmail.com

Please leave a text message or voicemail if you cannot get through to us via telephone. The sooner notification is given, the sooner we can offer your appointment to another patient and avoid your deposit being retained.

We appreciate your understanding and look forward to seeing you in the clinic soon.